What is E-Government
E-government is a government which efficiently carries out administrative duties of citizens by digitalizing works from government agencies and public institutions, using information technology.
Purpose of E-governments
To process administrative data and citizen services through Information Technology. By allowing various administrative services to be carried out online, it promotes unification of the administrative service system, as well as improving accessibility and convenience for customers, thus improving quality of service, productivity and transparency of government.
Establishment of E-government / Productivity, Transparency, Democracy / Implementation of advanced administration / Implementation of Creative and reliable advanced knowledge and information society.
Types of E-government
A. E-government services categorized by respective users
G2C(Government to Citizen)
Internet complaint counters (24 hours complaint counter), Comprehensive National Tax Services (Online tax service), Online talent market...etc
G2B(Government to Business) Online e-procurement services (Country market), Enterprise support counter (G4B), E-customs clearance service (UNIPASS)...etc
G2G(Government to Government) Digital administrative management system, sharing of administrative data, integrated government computing centre...etc
B. E-government services categorized by technologies
e-Government: By making various administrative services available online, it improves a service, which is accessible whenever and wherever a customer needs.
m_Government: E-government services which allows various administrative and government-related data to be available through portable terminals.
T-Government: Service based on television; using TV(ITV) functions of digital broadcasting, provides various E-government services such as complaint handling.
u-Government: Ubiquitous E-government; ultimate and sophisticated services, which provides services whenever and wherever the customers are.
Stages of E-government Development:
1st Stage: Emergence
One-way service through internet
- Provides information on policy, laws and documents
- Connects other departments and agencies
2nd Stage: Enhancement
Enhanced one-way communication, as well as simple two-way services
- Provide complaints-application form, as well as multi-lingual services
- Partial online application
3rd Stage: E-Transactions
Provides two-way services
- Provide E-Certification Form
- Electronic Voting, Complaint-form downloading and uploading available.
- Financial transactions with the government available, such as online-submission of tax
4th Stage: Integrated processing
Provide customized services
- Perform active communication with the citizens
- Integrated services between multiple departments, provide customized services according to individual life cycles.